Return & Refund Policy

At Bee Cool Heating, customer satisfaction is important to us. However, due to the nature of HVAC, heating, cooling, and related equipment, the following policy applies.

Manufacturer Warranty

Most products sold on our website are covered by the manufacturer's warranty.

Any warranty claims, product defects, repairs, replacements, or performance issues must be handled according to the manufacturer's warranty terms and conditions.

No General Money-Back Guarantee

Bee Cool Heating does not provide a general money-back guarantee on products purchased through our website.

Refunds, replacements, or exchanges may only be available when:

• Authorized by the manufacturer;
• Required by applicable law;
• Covered by a specific promotional offer;
• Approved by our supplier or manufacturer.

Non-Returnable Products

The following items may not be eligible for return:

• Installed products
• Used products
• Special-order products
• Custom-made products
• Clearance or final-sale items
• Products returned without original packaging

Damaged Deliveries

Customers must inspect products upon delivery.

Any shipping damage, missing parts, or incorrect products must be reported within 48 hours of delivery.

Return Authorization

No product may be returned without prior approval and a Return Authorization (RA) number if required.

Unauthorized returns may be refused.

Refund Processing

If a refund is approved, it will be processed according to the manufacturer's or supplier's policy and timeline.

Shipping, handling, installation, labor, and service fees are generally non-refundable unless otherwise required by law.

Contact Us

For return inquiries, please contact our support team through the contact information available on our website.